Terms of service

Last updated: July 10, 2026

Welcome to The Naia. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (the "Services"). By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our Services. Please read these Terms carefully before using our Services.

General Conditions

By using our Services, you represent that you are at least the age of majority in your country or region of residence, or that you have given us your consent to allow any of your minor dependents to use this website. You agree not to use our products or Services for any unlawful or unauthorized purpose or to violate any applicable laws in your jurisdiction. We reserve the right to refuse service to anyone for any reason at any time.

Products

We make every effort to display our products as accurately as possible. However, colors and product appearance may vary slightly depending on your device or screen settings. All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

Pricing and Payment

All prices displayed on our website are in EUR (€) and include applicable taxes unless otherwise stated. We reserve the right to change product prices at any time without prior notice. Payments are processed securely through Shopify and its authorized payment providers. We do not store your payment card information.

Orders

After placing an order, you will receive an email confirming that your order has been received. We reserve the right to refuse, limit, or cancel any order if we believe it has been placed fraudulently, contains pricing errors, or if the requested products are unavailable. If we cancel your order after payment has been received, you will receive a full refund.

Shipping

Orders are processed within 1–3 business days. Estimated delivery times are provided for convenience only and may vary due to circumstances beyond our control, including courier delays, customs inspections, or public holidays. Please refer to our Shipping Policy for additional information.

Returns and Refunds

Returns and refunds are handled according to our Refund Policy. For hygiene reasons, earrings and piercings cannot be returned unless they arrive damaged or defective.

Intellectual Property

All content available on this website, including but not limited to text, images, graphics, logos, product descriptions, designs, and trademarks, is the exclusive property of The Naia or its licensors. No part of this website may be copied, reproduced, distributed, or used without our prior written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, The Naia shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our Services or products. Our total liability shall never exceed the amount paid for the product giving rise to the claim.

Accuracy of Information

We make every reasonable effort to ensure that the information on our website is accurate and up to date. However, we do not guarantee that all information is complete, current, or free from errors. We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites. Your use of third-party services is at your own risk and subject to their respective terms and policies.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Spain.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Any updates will be posted on this page with the revised "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms.

Contact Information

If you have any questions regarding these Terms of Service, you may contact us at:

The Naia

Email: info@thenaia.com

Phone: +34 667 777 773